Cancellation policy

Subscription & Cancellation Policy

The Oleivo Refill Club delivers your chosen olive oil automatically at the frequency you select when subscribing.

Deliveries and payments

Your selected products, price and delivery frequency are shown before you complete your subscription.

Your subscription continues until you cancel it. Your payment method is securely stored by our payment providers and charged automatically for each scheduled order.

There is no separate membership fee, minimum number of deliveries or cancellation fee.

Any applicable delivery charges are shown at checkout. Free subscription delivery applies to addresses in the Netherlands.

Managing your subscription

You can manage your subscription through the subscription management link in your confirmation emails or through your customer account.

From there, you can view your upcoming orders and use the available options to change your delivery schedule, skip a delivery, pause or cancel your subscription.

If you need help, contact cs@oleivo.com.

Cancelling your subscription

You may cancel at any time to stop future subscription orders.

To prevent your next order from being charged, complete your cancellation before its scheduled payment is processed. You can check your next order date in your subscription account.

If a payment has already been processed, cancelling your subscription stops subsequent orders but does not automatically cancel or refund the order already created.

If you also want to cancel that order, contact cs@oleivo.com promptly. If it has not been dispatched, we will do our best to stop it. If it has already been dispatched, our Refund & Returns Policy applies.

These processing arrangements do not limit your statutory right of withdrawal.

Returns and refunds

Cancelling a subscription and returning a delivered product are separate actions.

For a subscription providing regular product deliveries, the statutory withdrawal period generally ends 14 days after the day you receive your first delivery. This is separate from your ability to cancel future subscription orders at any time.

Please see our Refund & Returns Policy for withdrawal instructions, return conditions and refunds. Your rights concerning damaged, faulty or incorrect products remain unaffected.