Shipping policy

Shipping Policy

Thank you for shopping with Oleivo. We take great care in preparing and packaging every order to ensure it arrives safely and in excellent condition.

Processing Time

Orders are typically processed within 1 to 2 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, processing times may be slightly longer. If there is a significant delay, we will contact you as soon as possible.

Shipping Destinations

We currently ship to:

The Netherlands
Belgium
Germany
Other European Union countries where shipping is available at checkout

If your country is not listed, please contact us and we will do our best to assist you.

Delivery Times

Estimated delivery times after dispatch are:

Destination	Estimated Delivery
Netherlands	1 to 2 business days
Belgium	2 to 3 business days
Germany	2 to 4 business days
Other EU countries	3 to 8 business days

Delivery times are estimates and may vary due to carrier delays, customs procedures, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated automatically during checkout based on your delivery address and the weight of your order.

Any available free shipping offers will be clearly displayed during checkout.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, allowing you to monitor your shipment.

Damaged or Lost Parcels

If your package arrives damaged, please contact us within 48 hours of delivery and include photographs of both the package and the products.

If your shipment appears to be lost, please contact us and we will work with the shipping carrier to investigate and find a suitable solution.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

Oleivo cannot be held responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.