Refund policy

This policy applies to consumer purchases made online from Oleivo, operated by 26A1.

Contact: cs@oleivo.com
Return address: Oleivo / 26A1, Pieterbergweg 158, 1105 BM Amsterdam, Netherlands

Changing your mind

You may withdraw from an eligible online purchase without giving a reason within 14 days after the day you receive your order. If one order arrives in separate deliveries, this period starts after you receive the last item.

To withdraw, email cs@oleivo.com with a clear statement that you wish to cancel your purchase. Please include your order number to help us identify it.

Send the products back within 14 days after notifying us. You are responsible for the direct return shipping costs for change-of-mind returns.

Olive oil, bottles and refill pouches

Unopened olive oil may be returned during the withdrawal period with its original hygiene seal intact.

For health protection and hygiene reasons, sealed olive oil is not eligible for change-of-mind returns once its hygiene seal has been broken after delivery. Opening the outer shipping box does not affect your right to return products whose hygiene seals remain intact.

This restriction does not affect your rights if the oil is faulty, damaged or not as described.

Ceramic bottle and spout

You may unpack and inspect the ceramic bottle and spout as you would in a shop.

If handling beyond what is necessary to establish the product's nature, characteristics and functioning reduces its value, we may deduct that reduction from your refund.

Please package returns securely and use the original packaging where reasonably possible. Original packaging is not a condition of exercising your withdrawal right.

Damaged, leaking, faulty or incorrect products

If your order arrives damaged, leaking or incorrect, or you discover a quality problem, contact cs@oleivo.com as soon as reasonably possible.

Please provide your order number and a description of the problem. Photos, where possible, help us resolve it quickly.

For products supplied damaged, faulty or incorrect, we offer a replacement or refund for the affected products, according to your preference. We cover any necessary return shipping and replacement delivery costs. Contact us before returning these items so we can arrange the appropriate solution.

These rights are separate from the 14-day change-of-mind period and remain applicable to opened products.

Refunds

For withdrawals, we refund the relevant payments without undue delay and no later than 14 days after receiving your withdrawal notice.

We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever happens first.

If you withdraw from the entire order, we also refund the original standard delivery charge. Additional charges for an upgraded delivery method are not refundable. Original delivery charges are not normally refunded for a partial return.

Refunds are made to your original payment method, unless you expressly agree otherwise, without refund fees.

Refill subscriptions

For a subscription providing regular product deliveries, the statutory withdrawal period runs for 14 days after the day you receive the first delivery.

Cancelling future subscription deliveries is separate from withdrawing from the original purchase or returning products already received.

You can manage or cancel future deliveries through your subscription account.

Model withdrawal form

Complete and send this form only if you wish to withdraw from your purchase. Using this form is optional.

To: Oleivo / 26A1
Address: Pieterbergweg 158, 1105 BM Amsterdam, Netherlands
Email: cs@oleivo.com

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Product(s):
Order number, if available:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper